Help & support
Questions, problems or ideas? In the app, write to me under Settings › "Help & feedback"; your message comes straight to me. Without an account, you can reach me by email.
Email: contact@swissnordicplan.com
Account and data
I forgot my password.
Tap "Forgot password?" on the login page. You'll get an email with a link to set a new password.
How do I export my data?
In the app under Settings › "Export my data". You get one file with everything stored in your account.
How do I delete my account?
In the app under Settings › "Delete account". Your account is gone for everyone right away; you can restore it for 30 days, after that everything is deleted for good.
How do I disconnect Strava?
In the app under Settings › "Integrations" › Strava › "Disconnect".
General questions
How do I get access?
Use "Request access". I review every request myself, and you get an email with a link to create your account in a minute. If your coach sent you an invitation, you don't need to request access.
Do I need Strava?
No. You can enter everything by hand or upload files from your watch. With Strava, it simply happens automatically.
Which watches work?
Any watch that uploads to Strava or exports FIT, GPX or TCX files, such as Garmin, Polar, Suunto, Coros or Apple Watch.
Can my coach join without a club?
Yes. Private coaching works with an invitation, without any team or organization.
I log my training in Excel. Can I switch?
Yes. You can import an Excel training diary in TTB format. For other formats you can request an import in the app.
Is there an Android app?
Yes. You get the Android app as a file to download; I send you the link once your access is approved. When you install it, Android asks once whether to allow apps from this source. Everything also works in the browser.